Shipping policy
Your Cold Plunge Experts ships through UPS or FedEx via the LTL freight division for all orders in the U.S. and Canada. Shipments are typically processed and shipped 7-10 business days from the order date unless otherwise stated. You will receive an email confirmation when your order ships.
Canadian and Hawaii orders: Orders shipping to Hawaii or Canada take 10-14 business days to process.
International orders (Outside of the U.S. or Canada): We do not cover any customs taxes or duties.
All add-on accessories are shipped with the Ice Barrel, unless purchased separately. If purchased separately they will ship via FedEx, UPS or USPS.
- Residential homes: Package will be dropped on the property.
- Apartments: Package will be left in the shipping room or with the front desk. Finding apartments can sometimes be challenging for delivery drivers. Please include as much detail as possible in the “order notes” section during checkout.
- Private residences: Package will be left on the property. If access is denied, the package will be left at the gate or with security.
- Commercial: Package will be left on the property.
- International customers (outside of the U.S. or Canada): Please email us at info@icebarrel.com for a shipping quote.